There are many organizational difficulties facing small to medium Software Quality Assurance (QA) teams. Because of this, we welcome any help to simplify this work and make assignment, communication and reporting more reliable. Tools are not the silver bullet, yet with a responsible team the right tools can make a lot of difference. Read on to see how we started using Google’s toolkit (namely, Google Wave and Google Docs) in our daily QA and general development practices, as described by Dmitriy Boltovskiy, our QA team lead.
Serving on support duty, we received an issue report from our customer: some of the processes in I-Plan are silently failing — even though everything worked fine before. The first question any developer would ask in such case: what did you change? Turns out, they have installed SP2 on their Windows Server 2003, and this was the exact reason for this issue to appear. Read on to find out what causes it and how it can be solved.